
Senior Team Supervisor
4 days ago
Job Opportunity
We are seeking an experienced team leader to fill a challenging role. The successful candidate will be responsible for supervising staff and ensuring quality and productivity standards are met.
Key Responsibilities:
- Spearhead teams and ensure achievement of quality and productivity goals
- Motivate staff and control employee turnover
- Detect and/or drive process improvement initiatives
- Provide guidance and feedback to staff to enhance their performance
- Aid new hires in getting productive as soon as possible
- Handle escalations
- Offer inputs on processes and systems to the staff
- Client Interaction, where required at the level of Supervisors
- Ensure adherence to internal policies and procedures, external regulations and information security standards
- Ensure that all staff members understand their objectives and how they link to the Organization's quality policy
Requirements:
- Fundamental knowledge of computers and MS Office
- Product Knowledge and knowledge of systems / applications used
- Knowledge of Compliance rules and regulations are a part of process / product knowledge
- Knowledge of SLAs and Client metrics
- Good written & verbal communication skills (Should have 12 and above as a CEF ratings / scores)
- Quality Focus
- People Management
- Problem Solving
- Result Orientation
- Customer Focus
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