Service Customer Fulfillment Specialist

2 weeks ago

Hyderabad, Telangana, India beBeeCustomerService Full time ₹ 10,00,000 - ₹ 20,00,000
Customer Order Service Executive Job Description

The primary objective of this role is to ensure seamless order fulfillment, guaranteeing accurate and timely communication with customers.

Key Responsibilities:
  1. Order Processing: Receive and process orders through manual or online platforms, verifying parameters for precise invoicing.
  2. Customer Communication: Respond to customer inquiries and escalate complex issues to specialized teams in a timely manner.
  3. Accurate Order Inputs: Maintain accurate order inputs, including customer code, pricing, quantity, products, ship-to, and bill-to information.
  4. Monitoring Invoicing and Delivery: Monitor invoicing and delivery timelines at customer sites, ensuring prompt execution.
  5. Credit Hold Management: Collaborate with the Credit Team to release orders from credit hold.
  6. Order Blocks Removal: Remove order blocks through close coordination with cross-functional teams.
  7. Internal Orders Creation: Create internal/demo orders by coordinating with Channel partners/Sales Teams.
  8. Supply Chain Coordination: Interact with Sales Ops, Supply Chain, and WH teams for product availability and inform customers on order status.
  9. Financial Document Creation: Generate financial documents in SAP as per business cases.
  10. Document Collection: Collect relevant documents from Logistics and Customers' acceptance to trigger invoicing.
  11. Issue Resolution: Work closely with Field teams and Sales operations to resolve issues not within BOC's immediate scope.
  12. Defective Product Claims: Manage customer claims on defective products in SAP, coordinating with Customers, Manufacturing, Logistics, Transportation, and seeking approvals.
  13. Audit Documentation: Maintain relevant documentation for audit needs.
  14. Stakeholder Governance: Participate in governance calls with internal & external stakeholders.

  • Chief Order Fulfillment Specialist

    2 weeks ago

    Hyderabad, Telangana, India beBeeorder Full time ₹ 9,00,000 - ₹ 18,00,000

    Order Management ProfessionalAs a key member of our order management team, you will play a pivotal role in ensuring seamless customer support and efficient order fulfillment. Your primary responsibility will be to handle customer inquiries and provide timely responses via email or phone.Additionally, you will be responsible for addressing billing and...

  • Senior Customer Service Specialist

    2 weeks ago

    Hyderabad, Telangana, India beBeeCustomer Full time ₹ 19,000 - ₹ 23,000

    Key to providing exceptional customer service lies in proactive issue resolution. Effective customer support specialists play a pivotal role in this process.Responsibilities:Proactively address customer inquiries and resolve issues efficientlyCollaborate with cross-functional teams to identify opportunities for process enhancementDevelop and maintain...

  • Dedicated Customer Service Specialist

    2 weeks ago

    Hyderabad, Telangana, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 8,00,000

    Job Title: Dedicated Customer Service SpecialistAbout the RoleWe are seeking a highly skilled and customer-focused individual to provide exceptional service and support to clients via phone, email, or chat.The ideal candidate will possess excellent communication skills, both verbal and written, and be able to resolve customer complaints in a timely and...

  • Analyst, Fulfillment

    1 week ago

    Hyderabad, Telangana, India S&P Global Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    About the Role:Grade Level (for internal use):07S&P Global CorporateThe Role: Analyst, Fulfillment - MIThe Team: The Candidate will be joining a team of highly motivated and professional individuals. The fulfillment team is responsible for onboarding Client on multiple Data delivery platforms the client is being contracted for. The team onboard the clients...

  • Customer Service Representative

    2 weeks ago

    Hyderabad, Telangana, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Support SpecialistA Support Specialist will serve as the first line of support, ensuring high-quality service and quick resolution of technical issues.Respond to customer queries via multiple channels, maintaining a strong First Response Time (FRT) and meeting chat acceptance SLAs.Key ResponsibilitiesMaintain high CSAT scores by delivering timely, accurate,...

  • Customer Service Representative

    2 weeks ago

    Hyderabad, Telangana, India Live Connections Full time

    Greetings from Live Connections Job Opening: Customer Support Specialist (International Voice/Non-Voice) Position: Customer Support Specialist Location: Mohali (Plot No. A40A, Phase VIII B, Sector 75, Industrial Area, Mohali-Punjab, ) Interview Timings: 11:30 AM – 3:00 PM (Monday to Friday) Mode of Interview: Face-to-Face Working...

  • Customer Service Executive

    2 weeks ago

    Hyderabad, Telangana, India MDN Edify Education Pvt Ltd Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Job Title: Customer Service ExecutiveLocation: HyderabadCompany: Edischool MartAbout Edischool MartEdischool Mart is a one-stop solution for schools, students, and parents, offering a wide range of educational products, uniforms, stationery, and other school essentials. We are committed to providing seamless customer service and ensuring a smooth experience...

  • Ecommerce Operations Specialist

    2 weeks ago

    Hyderabad, Telangana, India beBeeEcommerce Full time ₹ 80,00,000 - ₹ 1,00,00,000

    ">Ecommerce Operations Specialist">Job OverviewWe seek a highly skilled Ecommerce Operations Specialist to oversee and optimize our end-to-end ecommerce operations.Responsibilities include order fulfillment, logistics management, inventory optimization, vendor coordination, and ensuring a seamless customer experience across digital platforms.Ensure timely...

  • Customer Service Specialist

    2 weeks ago

    Hyderabad, Telangana, India NetRTech Solutions LLP Full time

    Job Description Company Description NetTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results. Role Description Customer Service Representative -...

  • Customer Service Specialist

    2 weeks ago

    Hyderabad, Telangana, India NetRTech Solutions LLP Full time

    Job Description Company Description NetTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results. Role Description Customer Service...