Senior Vehicle Damage Assessment Specialist

7 days ago

Udaipur, Rajasthan, India beBeeClaims Full time ₹ 7,00,000 - ₹ 10,00,000
Vehicle Damage Claims Assessor">

About Us

We are a leading provider of mobile car care services. Our focus is on quality and customer service. We have expanded our services to include Maintenance Packages, Detailing, and SMART Repairs.

The Role

We have an exciting opportunity for a Vehicle Damage Claims Assessor & Scheduler (Smart Repair) to join our team. You will inspect images and videos of vehicle damage, produce accurate quotes, and convert incoming enquiries into confirmed repair bookings.

Responsibilities:

  • Assess vehicle damage remotely using submitted photos and/or video footage.
  • Identify required SMART repair work.
  • Prepare repair quotes using internal systems and pricing matrices.

Quoting & Estimating

  • Use predefined labour and parts pricing guidelines to issue transparent, competitive quotes.
  • Clearly communicate quote details to customers in writing or over the phone.
  • Ensure all quotes are logged and followed up promptly.

Enquiry Handling & Conversion

  • Respond to incoming customer enquiries via email, web forms, and phone.
  • Qualify leads and guide customers through the repair process.
  • Convert quotes into confirmed bookings by clearly explaining value, repair process, and timescales.

Triaging & Workflow Coordination

  • Determine whether damage is suitable for SMART repair, bodyshop referral, or mobile technician.
  • Route jobs correctly based on location, severity, and repair capability.

Requirements

  • Prior experience in vehicle damage assessment, quoting, or SMART repair industry.
  • Strong knowledge of minor vehicle damage types and SMART repair capabilities.
  • Excellent attention to detail and communication skills.
  • Proven ability to handle customer queries and close sales over the phone or digitally.

Desirable Skills

  • ATA/IMI accreditation or background in vehicle body repair.
  • Knowledge of automotive workflows and customer service platforms.

Work Schedule

Monday to Friday with two weekend shifts per month.

14:30 - 22:30 IST (09:00 - 17:00 GMT)

Benefits

  • Fully remote role.
  • Be part of a friendly and transparent culture which encourages suggestions for improvement as we grow.
  • Training and development pathways in estimating and customer service.
  • Unparalleled opportunity to be a team member of a large mobile servicing business.
  • Supportive and forward-thinking team culture.
  • 25 days holiday plus public holidays.
  • Pension scheme and additional benefits.

Additional Information

We encourage applications from motivated individuals who share our passion for delivering exceptional customer service and high-quality repairs.

Apply today

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