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Senior Operations Manager
1 month ago
Key Responsibilities:
- Process Development: Develop and maintain Standard Operating Procedures (SOPs) to ensure efficient daily operations.
- Issue Resolution: Handle issues faced by Level 1 and Level 2 teams, ensuring timely resolution and minimal disruption.
- Reporting and Validation: Verify and validate reports and posting files to ensure accuracy and compliance.
- Client Interaction: Collaborate with clients to address any project-related matters, providing updates and resolving issues.
- Team Support: Act as a backup for Level 1 and Level 2 teams in case of absences, ensuring seamless operations.
- Financial Reconciliation: Validate and check General Ledger (GL) reconciliations to ensure accuracy and compliance.
- Compliance and Audit: Ensure compliance with Audit, Vulnerability Assessment, and Application Security requirements.
- People Management: Oversee people management functions, including recruitment, training, and performance evaluation.
- Onsite Support: Develop and maintain onsite SOPs for efficient issue resolution.
About IDBI Intech: IDBI Intech is a leading provider of innovative technology solutions. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our services.