Senior Services Executive

7 days ago

Agra, Uttar Pradesh, India beBeeOperations Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Description

As a seasoned Operations Manager, you will oversee the delivery of high-quality service operations for both electrical and mechanical systems. You will lead day-to-day service operations to ensure that services are delivered within agreed timelines.

The ideal candidate will have a proven track record in managing service teams, portfolio management, subcontractor relationships, and spare parts/stock management. They will be responsible for optimizing TAT (Turnaround Time), ensuring the highest levels of customer satisfaction, and delivering operational excellence in service management.

  • Key Responsibilities:
  • Lead day-to-day service operations for both electrical and mechanical systems
  • Maintain a strong focus on minimizing breakdowns and optimizing TAT (Turnaround Time) for service requests and repairs
  • Troubleshoot operational issues to ensure smooth service delivery
  • Ensure that service teams adhere to quality standards and safety protocols
Required Skills and Qualifications
  • Education:
  • Bachelor's degree in electrical, Mechanical Engineering, or a related field
  • Experience:
  • Minimum of 10 years of experience in service management, with at least 5 years in a leadership role
  • Technical Expertise:
  • Strong knowledge of electrical and mechanical systems, service operations, and breakdown management
  • Communication Skills:
  • Excellent verbal and written communication skills, with the ability to collaborate effectively with internal and external stakeholders
  • Problem-Solving:
  • Strong analytical and problem-solving skills with a focus on continuous improvement
  • Leadership:
  • Proven experience leading and managing teams, with the ability to inspire and develop staff
  • Project Management:
  • Experience in managing multiple service projects simultaneously, with a focus on deadlines, quality, and budget
  • Software Proficiency:
  • Proficiency in using MS Office Suite and service management software (e.g., SAP, ServiceNow, etc.)
  • Team Leadership and Communication:
  • Lead and motivate a team of technicians, engineers, and service staff to achieve operational excellence
  • Foster a culture of collaboration, communication, and continuous learning within the service team
  • Ensure effective communication between departments (e.g., operations, procurement, and maintenance) to ensure seamless service delivery
  • Customer Relations:
  • Maintain strong relationships with customers, addressing any service-related issues or concerns
  • Collaborate with the sales and customer service teams to ensure customer satisfaction and retention
  • Compliance & Safety:
  • Ensure all service operations comply with industry standards and safety regulations
  • Conduct regular safety audits and training sessions for service staff

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