Enterprise Software Leader

5 days ago

Rajahmundry, Andhra Pradesh, India beBeeDirector Full time US$ 2,00,000 - US$ 2,50,000

Are you a seasoned professional looking to lead and manage application support services in the financial industry?

We are seeking an experienced Director of Enterprise Software Support to oversee post-implementation customer support activities within a software company operating in the banking domain.

The ideal candidate will have multiple project experience along with software development experience in banks and more than 10 years of experience.

Key Responsibilities:

  • Lead and manage application support services and cloud support teams providing guidance and support to ensure effective execution of projects
  • Develop and maintain strong relationships with clients understanding their needs and aligning services to meet their expectations Attend project steering committees and build C-level relationships
  • Ensure early identification and reporting of possible product defects actively collaborating with implementation teams and communicating findings to the product development team for continuous improvement
  • Define and implement service delivery strategies ensuring efficient processes and timely project completion
  • Drive business growth by identifying new opportunities within existing accounts and actively seeking new clients

Requirements:

  • 10 years of experience in IT company well versed in Microsoft Tech Stack and cloud environment
  • Should have experience in L3 support to enterprise clients such as banks
  • Bachelors or masters degree in Computer Science
  • Banking experience will be added advantage
  • Relevant certifications e.g PMP ITIL would be an advantage
  • Strong leadership abilities with ability to inspire and motivate a team
  • Experience in managing Support Teams supporting Online Mobile Banking and CRM solutions in financial institutions
  • Complete command over Agile Scrum and Waterfall and other SDLC Methodologies
  • Excellent communication and interpersonal skills with ability to build and maintain relationships with clients and stakeholders

What We Offer:

  • Performance-Linked Bonus Your hard work doesnt go unnoticed Enjoy a performance-linked bonus as a testament to your dedication
  • Rewards Beyond the Job Enjoy a comprehensive benefits package including Remote Work Support Health Insurance Care Program and Online Psychological Support We care about you
  • Birthday Leave Because You Matter We value your special moments Take the day off on your birthday and treat yourself
  • Global Impact Cutting-Edge Tech Immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies Your skills will shape the future of our industry
  • Unleash Your Potential Develop yourself with VeriPark Academy opportunities webinars and in-house training sessions
  • Diverse Vibrant Community Be part of a dynamic environment that values diversity and inclusivity
  • Together Culture Even in a remote world we cultivate connections through engaging face-to-face gatherings as well as online fun events Special information sharing environment where you can update and align yourself

About Us:

We are a technology company with expertise in the Financial Services industry Our mission is to enable financial institutions to become digital leaders by delivering world-class customer journeys in digital and assisted channels We develop omni-channel delivery customer engagement CRM branch automation and loan origination solutions based on Microsoft technology Azure Dynamics 365 Power Platform for banks and insurance companies worldwide

We have offices in many countries serving customers in over 30 countries worldwide

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