Biomedical Equipment Repair Specialist

3 days ago

Dombivli, Maharashtra, India beBeeServiceEngineer Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Description

Esco Lifesciences Group provides enabling technologies, products, and services to the life sciences and healthcare industries, supporting academic research and scientific discoveries, clinical practice, as well as biopharmaceutical R&D and manufacturing. Headquartered in Singapore, Esco has an extensive sales network in over 100 countries, direct sales and service offices in over 20 countries, 8 manufacturing, and R&D hubs in the US, Europe, the UK, China, Singapore, Indonesia, and over 1300 employees worldwide.

Our organization is poised to benefit from the sustained growth of the healthcare and biopharma industries in Asia and globally. We have achieved market leadership in China, and globally, in multiple categories within some of the fastest-growing segments — with China being our largest and fastest-growing market. As a Singapore-headquartered entity, we are a nexus of East and West, bridging technologies, products, and talent across the world, with global operations spanning the US, Europe, and Asia.

Responsibilities:

  • Field service support for our products
  • Handle all breakdown calls in the earliest response time
  • Ensure high level of customer satisfaction and effectively manage customer expectations
  • Prepares monthly reports to present the overall performance of the service and technical application management
  • Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair
  • Responsible for decisions when to investigate the escalation process in order to resolve a customer concern/issue
  • Publish and maintain all service documentation in a Service Binder for distribution to field service organizations
  • Maintain online service documentation on the distributor intranet
  • Perform troubleshooting, commissioning, certification of units promoted
  • Provides effective teamwork, building a strong relationship with customer contacts
  • Carry out hands-on training for field service organizations internationally > 20% travel

Requirements

Education: Degree in Engineering

Experience: With at least Three (3) years of working experience in laboratory equipment repair and troubleshooting

Skills: Good command of spoken and written English, Good analytical and problem-solving skills, Willing to travel across India for customer visits, With a driver's license and experience in driving both automatic and manual vehicles

Benefits

This position offers a unique opportunity to join our team and contribute to our mission of providing enabling technologies, products, and services to the life sciences and healthcare industries. If you are a motivated and detail-oriented individual with a passion for delivering exceptional service, we encourage you to apply.

Others

Please note that this job description may be subject to change based on business needs. We are an equal opportunities employer and welcome applications from diverse candidates. Please submit your application, including your resume and cover letter, to us.

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