Expert Troubleshooter

1 week ago

Alleppey, Kerala, India beBeeTechnologist Full time ₹ 60,00,000 - ₹ 1,00,00,000
Technical Support Specialist

We are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team. In this role, you will be responsible for providing top-notch technical support to our customers, resolving complex technical issues, and ensuring seamless operation of our platform.

You will work closely with our engineering team to troubleshoot advanced problems, support API integrations, and contribute to improving product stability. If you have a strong interest in building successful products or systems, are comfortable dealing with lots of moving pieces, and are eager to learn new technologies and methods, we encourage you to apply.

  • Advanced Technical Support: Handle escalated technical tickets that require an in-depth understanding of the product's infrastructure, APIs, and backend systems.
  • Issue Resolution: Diagnose and resolve technical issues related to data migration, application stability, and infrastructure. Document solutions in JIRA or our Support CRM for streamlined tracking.
  • Scripting and Automation: Use Python to create scripts for automating repetitive tasks, analyzing logs, or building custom tools to assist in debugging and issue resolution.
  • Technical Expertise Development: Deepen your understanding of our tech stack, including APIs, databases, and backend components essential for troubleshooting.

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