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Technical Support Professional
1 week ago
Responsibilities:
- Represent 11:11 Systems in all customer interactions, providing timely and effective support via chat, phone, and email.
- Manage the ticketing system intake queue to ensure rapid response to new tickets and maintain high levels of customer satisfaction.
- Participate in an on-call rotation to provide after-hours support and ensure business continuity.
- Collaborate with colleagues to resolve complex technical issues and deliver superior customer service.
- Stay up-to-date with industry trends and best practices in cloud computing and virtualization technologies.
