Technical Support Expert

3 days ago


Pune, Maharashtra, India Hoffmann Group Full time

As a Technical Support Expert at the Hoffmann Group, you will be responsible for delivering exceptional customer service and technical support. The ideal candidate will have a strong background in mechanical, production, or automobile engineering, with 2-4 years of experience in customer care service, sales back office, and professional customer communication.

Main Responsibilities

The key responsibilities of this role include:

  • Designing and implementing efficient order processes to ensure seamless customer experiences.
  • Preparing customized offers based on customer needs and following up via phone, recording interactions in SAP.
  • Tracking orders, preventing errors, and ensuring timely fulfillment.
  • Handling customer complaints effectively, turning issues into opportunities for customer retention.
  • Providing technical support and troubleshooting issues to resolve customer concerns.
  • Preparing and sending invoices, following up on payments, and managing quotes using SAP MM.
  • Monitoring and tracking delivery dates to ensure on-time shipments.

A strong understanding of ERP systems, particularly SAP/R3 SD modules, is crucial for success in this role. Additionally, proficiency in MS Office and fluency in English are essential.



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