Customer Support Specialist

3 days ago

Jaipur, Rajasthan, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 6,00,000

As a key member of our team, you will play a vital role in delivering exceptional customer service and support.

Responsibilities:

  • You will be the primary point of contact for customers, responding to their inquiries via phone, email, and chat.
  • You will provide accurate and timely information regarding our products and services.
  • You will handle customer complaints effectively and professionally, ensuring a positive experience.
  • You will document all customer interactions and feedback in our system, allowing us to continuously improve our service.
  • You will assist customers with technical issues and troubleshooting, providing solutions that meet their needs.
  • You will follow up on pending inquiries, ensuring timely resolution and maintaining high levels of customer satisfaction.
  • You will maintain a professional demeanor at all times, working collaboratively with your team to enhance our service delivery.
  • You will identify complex issues and escalate them to management, ensuring prompt attention and resolution.
  • You will participate in regular training sessions to stay up-to-date on our products and services, as well as industry best practices.
  • You will contribute to policy updates and process improvements, helping us to stay ahead of the curve.

Qualifications:

  • You must have a high school diploma or equivalent; a bachelor's degree is preferred.
  • You must have proven experience in customer service or a related field.
  • You must possess strong verbal and written communication skills, as well as the ability to operate in a fast-paced environment.
  • You must be familiar with CRM software and data entry processes, as well as proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • You must have excellent time management and organizational skills, as well as a team-oriented mindset.
  • You must be able to adapt to changing situations and customer needs, demonstrating flexibility and a willingness to learn.
  • You must have knowledge of conflict resolution strategies, as well as the ability to multitask and prioritize workload effectively.
  • You must be willing to engage in continuous learning and skills development, staying up-to-date on industry trends and best practices.
  • You must have a strong technical aptitude, with the ability to assist customers with technical issues and troubleshooting.
  • You must be fluent in English, with proficiency in additional languages a plus.
  • You must have a customer-focused attitude, with a passion for helping others and delivering exceptional service.
  • You must be available to work flexible hours, including weekends, as needed.

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