Help Desk Support Specialist

1 day ago

Jaipur, Rajasthan, India beBeeCustomerService Full time ₹ 2,50,000 - ₹ 4,50,000

Job Title: Help Desk Support Specialist

Job Description:

This role involves providing assistance to customers via phone, email, or chat, resolving their queries and concerns in a professional and courteous manner.

  • Handle customer calls, addressing their inquiries, complaints, or issues related to products, services, billing, or technical support.
  • Provide solutions to customer queries, ensuring a positive experience and building trust with the brand.
  • Maintain accurate records of interactions, follow up on pending issues, and stay updated on products, processes, and customer service best practices.
Requirements:
  • Minimum qualification: High school diploma or equivalent required. A degree in a relevant field is an asset.
  • Excellent communication and interpersonal skills in English, both written and verbal.
  • Ability to work in a fast-paced environment, handle multiple tasks, and prioritize responsibilities effectively.
  • Basic computer and typing skills, with proficiency in Microsoft Office applications.
  • Friendly, approachable, and patient demeanor, with a focus on delivering exceptional customer service.

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