
Global Back-office Leadership Manager
4 days ago
This is an essential leadership role in our organisation that deals with challenges, growth and contributing to a dynamic team. The primary objective of this position is to lead a countrywide team of commercial back-office staff operation covering Services Revenue planning, backlog management, collections from different services activities.
- Responsibilities include delivering business goals /results revenue, billing, backlog tracking, shipment plans
- Creating annual billing plans, forecasts, material other resource planning
- Delivering high class customer experience measured through NSS Score at various service delivery touch points
- Ensuring timely shipments, custom clearance coordination with PMO, ETO factories, Logistics, Supply Chain
- Securing financial taxation governance by ensuring no deviations
- Contract management by adhering various terms conditions as per Organisation working rules with customers, suppliers auditors
- Services goods receipt timely pay-out to suppliers
- Participating in CPP gate reviews decisions as Execution SME to secure risk opportunities, mitigation plans for risk envisaged
Key Performance Indicators
- Revenue growth with predictability
- Days-sales-outstanding
- Inventories resource forecasting
- Cost monitoring control
- Sales to Collection cycle time reduction
- 100% compliance to Internal finance controls
Qualifications
- Graduate with 15-18 years exposure of Service delivery (Recurring), Spares management Projects execution cycle
- Good understanding of business cycle Order to revenue cost cash flow, Project Management, ERP reporting
- Decision making, analytical / Negotiation / Communication skills, result oriented, capability to lead a mid-scale team
- Knowledge Hands-on experience on Oracle, SAP, Tableau will be given preference
Reports directly to: Services Operations Director
LocationBased in Gurgaon however includes 20% travel to customer locations/Regional offices
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