Salesforce Technical Expert

8 hours ago

Navi Mumbai Mumbai Mumbai City, India beBeeEngineering Full time ₹ 20,00,000 - ₹ 25,00,000
Support Engineering Team Lead

The Support Engineering Team Lead will oversee a team of skilled professionals who provide expert-level support for Salesforce functionality, customizations, and integrations.

Responsibilities:

  • Provide advanced technical assistance to end-users via phone, email, or chat.
  • Utilize SOQL to extract and analyze data for troubleshooting, reporting, and validation purposes.
  • Lead a team of technical experts, ensuring high-quality service delivery and adherence to established service level agreements (SLAs).
  • Collaborate with cross-functional teams to resolve system bugs, improve performance, and manage enhancements.
  • Develop and maintain detailed documentation for support procedures, issue resolutions, and technical guidance.
  • Conduct regular team meetings, performance reviews, and training initiatives to enhance team capabilities.
  • Monitor and report on Salesforce system health and user feedback, escalating critical issues to technical teams as needed.
  • Work closely with business stakeholders to understand requirements, assist with testing, and validate solutions.

Qualifications:

  • At least 3 years of hands-on experience in Salesforce support roles.
  • Proficiency in SOQL for data extraction and analysis.
  • 1+ year of experience in a leadership or supervisory role, preferably in a technical support or CRM environment.
  • Strong understanding of Salesforce architecture, standard/custom objects, workflows, reports, and dashboards.
  • Excellent problem-solving skills and attention to detail.
  • Ability to prioritize tasks in a fast-paced environment.
  • Strong written and verbal communication skills.

Preferred Qualifications:

  • Salesforce Administrator Certification (ADM 201) or equivalent experience.
  • Experience with Salesforce Service Cloud, Sales Cloud, or other Salesforce products.
  • Familiarity with case management tools and ITIL support processes.
  • Knowledge of Apex, Visualforce, or Lightning Components is a plus.

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