Dialler Campaign Manager

16 hours ago

Chandigarh, Chandigarh, India beBeeOperations Full time ₹ 4,00,000 - ₹ 8,00,000

We are seeking a skilled Dialler Operations Executive to oversee day-to-day Ameyo dialler operations, lead tracking, and call reporting.

Key Responsibilities:

  • Operate and monitor Ameyo dialler to ensure smooth call flow during business hours
  • Post dialler reports at fixed intervals (11am, 1pm, 3pm, 5pm, 7pm, 9pm, 11pm & EOD)
  • Share daily associate CDR reports and inbound call summaries (picked, dropped, attended)
  • Troubleshoot and coordinate for Tableau automation issues related to post-8pm dialler reports
  • Maintain and manage Truecaller and Callyzer records
  • Track and manage leads across multiple campaigns and buckets
  • Manage call pacing, connectivity, and dialling via predictive & progressive models in Ameyo
  • Execute outbound IVR call blasts during special campaigns
  • Provide daily campaign-wise disposition reports and learner updates
  • Conduct daily/weekly/monthly analysis of learners dialled, connected and converted
  • Support call transfers between departments

Requirements:

  • 2–4 years of experience in Ameyo dialler operations or similar platforms
  • Strong knowledge of predictive & progressive dialling, call pacing, and campaign setup

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