Dialer Operations

Job Description

Role Overview

We are hiring a Dialler Operations Executive to manage day-to-day Ameyo dialler operations, lead tracking, and call reporting to ensure smooth functioning of outbound and inbound campaigns.

Key Responsibilities

- Operate and monitor Ameyo dialler to ensure smooth call flow during business hours
- Post dialler reports at fixed intervals (11am, 1pm, 3pm, 5pm, 7pm, 9pm, 11pm & EOD)
- Share daily associate CDR reports and inbound call summaries (picked, dropped, attended)
- Troubleshoot and coordinate for Tableau automation issues related to post-8pm dialler reports
- Maintain and manage Truecaller and Callyzer records
- Track and manage leads across multiple campaigns and buckets
- Manage call pacing, connectivity, and dialling via predictive & progressive models in Ameyo
- Execute outbound IVR call blasts during special campaigns
- Provide daily campaign-wise disposition reports and learner updates
- Conduct daily/weekly/monthly analysis of learners dialled, connected and converted
- Support call transfers between departments (e.g., IST Support)

Requirements

- 24 years of experience in Ameyo dialler operations or similar platforms
- Strong knowledge of predictive & progressive dialling, call pacing, and campaign setup
- Hands-on experience with Truecaller and Callyzer
- Basic knowledge of Tableau or similar reporting tools preferred
- Excellent coordination, reporting, and time management skills

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