Operational Excellence Specialist

2 days ago

Bharatpur, Rajasthan, India beBeeQuality Full time ₹ 45,00,000 - ₹ 85,00,000
Job Title: Quality Assurance Expert

About the Role:

We are seeking a highly motivated and detail-oriented Quality Assurance Expert to join our organization. The successful candidate will be responsible for ensuring high-performance delivery on all quality parameters, including audit calls, chats/email interactions, and data analysis.

Main Responsibilities:

  • Audit calls, chats/email interactions on Product/process, Communication and soft skills parameters.
  • Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion.
  • Data analysis and making designated reports/decks.
  • Participate in calibrations to ensure consistent scoring & feedback delivery approach.
  • Communicate to heighten awareness and focus on importance of positive customer experience.
  • Make recommendations and drive process improvement.
  • Reduce learning curve and help enhance product/process knowledge of new joiners.
  • Ensure that internal policies, procedures, and compliance regulations are being followed.
  • CUSTOMER/CLIENT INTERACTIONS by using process knowledge and highlighting key areas to work on.
  • Prepare TNA, publish and execute for 100% closure.
  • Real Time Support (Production/Live Support) on the floor as per the business requirement.

Key Requirements:

Prior exp in handling Quality for Outbound Sales account.

Must understand Audit & Coaching process.

Excellent writing and comprehension skills.

Extremely good verbal & written communications skills.

Technical knowledge of English communication - sentence construction, grammar, punctuation etc.

Effective Presentation, Feedback & Coaching skills.

Hands-on experience on MS Office; preferably on MS Excel and Power Point.

CUSTOMER orientation and CUSTOMER Service Attitude.

Effective problem-solving skills and Highly energetic & enthusiastic.

Interpersonal skills and Teamwork.

Ability to handle/analyze data to generate Quantitative and Qualitative analysis.

This role is ideal for individuals who are passionate about delivering high-quality results and have excellent analytical and communication skills.

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