
Operational Excellence Specialist
2 days ago
Operations Manager
We are seeking a highly skilled and experienced professional to lead our operations team. The ideal candidate will have a proven track record of ensuring team productivity, work accuracy, and effectiveness.
Key Responsibilities:
- Manage daily workflows to ensure maximum capacity utilization.
- Maintain schedule adherence for self and team members.
- Implement effective operations management strategies to overcome daily challenges.
- Establish strong communication channels with the US offices.
- Prepare accurate reports and submit them on time.
- Perform quality checks on team member's work.
- Conduct daily meetings and provide timely process updates.
- Anticipate client needs and prepare reports.
- Review QC feedbacks and improve quality standards.
Requirements:
- Graduate or Master's degree in any field is required.
- Proactive approach towards taking up new challenges and increasing self-exposure.
- Strong oral and written English communication skills with problem-solving ability.
- Good networking skills across the organization.
- Training skills to conduct process, refresher, and basic soft skills training.
- Ability to create a challenging and fast-paced team-oriented environment.
- 5-7 years of experience in managing teams at BPO/KPO.
- Ability to manage stress under pressure.
- Strong computer skills in Windows, Word, Excel, PowerPoint, and Internet/Intranet.
- Ability to learn quickly and teach others.
- Familiarity with financial services and class action/mass tort is an advantage.
- Ability to interact confidently with US internal and external customers.
- Candidates with experience in legal process domains will be preferred.
- Ability to review reports and take actions based on data.
Work Environment:
The job requires working in night shifts (USA shift timing with additional allowances) and on Indian holidays.
Career Progression:
If you perform well in this role, you may grow into Sr.Team Leader, Assistant Manager, or Ops Manager roles.
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