Billing Operations Specialist

4 weeks ago


Chennai, Tamil Nadu, India Cynosure Corporate Solutions Full time
Key Responsibilities
  • Support the Carrier Commercial team in achieving commercial Key Performance Indicators (KPIs) by providing operational assistance.
  • Manage national codes, number ranges, and IMSI within a central operating system to ensure seamless data management.
  • Oversee the management of Premium codes, relationships, and monthly updates to maintain accurate records.
  • Reconcile wholesale invoices and identify system or CDR rating variances between the billing/rating system (CSGi) and external sources, supporting the Dispute Manager.
  • Update commercial rates within the CSGi billing platform for Full MVNO rating, sourcing data from relevant partners.
  • Alert the business to external inter-working changes that may require national code alterations.
  • Provide stakeholders with accurate cost and revenue information to inform business decisions.
  • Utilize expertise to add value to data and support decision-making.
  • Ensure the delivery of accurate costs and associated revenues within the operation.
  • Manage rates, codes, and suppliers in the system, maintaining data integrity.
Requirements
  • Experience within a European mobile operator or MVNO is advantageous.
  • Understanding of national codes, number ranges, IMSI, and navigating national regulator websites is essential.
  • Experience in driving a mobile telecommunications billing system to capture wholesale costs within the traditional mobile product suite is required.
  • Ability to understand principles such as porting, premium, and geo-non-geo numbers, Origin-Based costs, and associated rating is necessary.
  • Experience with CSGi Route, ICT, and FM modules, as well as a similar system, is beneficial.
  • Experience with CDR analysis and mobile rating engines, particularly CSGi, is a must.
  • Understanding of International/national Voice/SMS flow is required.
  • Knowledge of telecom architecture and call flows is essential.
  • Proficiency in Excel, Pivot Tables, and Lookups, as well as understanding of Oracle SQL, is necessary.
  • Able to generate and interpret reports, communicate with other teams/stakeholders, and maintain data integrity.


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