Mastering Data Operations

2 days ago

Solapur, Maharashtra, India beBeeDataSupport Full time ₹ 20,00,000 - ₹ 25,00,000

Job Title: Data Support Lead

About the Role

We are seeking a highly skilled Data Support Lead to join our organization. The ideal candidate will have expertise in leading and mentoring a team of engineers, ensuring efficient handling of support activities.

The successful candidate will have strong technical knowledge of ITIL processes and incident management frameworks.

  • Leadership and Mentorship

    Lead and mentor a team of Level 1 and Level 2 engineers, ensuring efficient handling of support activities.

    • Provide technical guidance to resolve complex issues and optimize workflows.
    • Assign tasks, track progress, and ensure SLA compliance for support tickets.
  • Technical Oversight

    Manage the support operations for applications and pipelines built on Azure Databricks, PySpark, Azure Data Factory, and Azure Function Apps.

    • Oversee the monitoring and maintenance of Azure SQL databases and AKS deployments.
    • Review and debug Python-based scripts and PySpark jobs to resolve incidents and optimize performance.
  • Incident Management and Escalation

    Serve as the escalation point for critical incidents and production issues.

    • Ensure root cause analysis (RCA) is conducted for recurring incidents and preventive measures are implemented.
    • Drive effective communication with stakeholders on incident status and resolution timelines.
  • Process Optimization and Automation

    Identify and implement improvements in support processes to enhance efficiency and reliability.

    • Leverage automation tools to reduce manual intervention and streamline operations.
  • Collaboration and Stakeholder Management

    Work closely with cross-functional teams, including development and operations, to ensure alignment and timely issue resolution.

    • Provide regular updates and reports to leadership and stakeholders on support performance metrics.
  • Documentation and Knowledge Sharing

    Develop and maintain comprehensive documentation for support processes, incident resolutions, and system configurations.

    • Conduct training sessions and knowledge-sharing workshops for the support team.

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