Front Desk Representative

15 hours ago

Hyderabad Secunderabad Telangana, India beBeeFrontOfficeAssociate Full time ₹ 2,50,000 - ₹ 5,00,000
Hotel Front Office Associate Job DescriptionJob Summary

The Hotel Front Office Associate is responsible for providing exceptional guest service and ensuring seamless check-in, check-out, and room assignment processes. This role requires a high level of accuracy, attention to detail, and excellent communication skills.


Key Responsibilities:
  • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests in a timely and efficient manner.
  • Secure payment and activate/reissue room keys as necessary.
  • Verify and adjust billing for guests to ensure accuracy and fairness.
  • Communicate with the front desk staff to ensure guest satisfaction and resolve any issues that may arise.
  • Clear departures in the computer system and update room status accordingly.
  • Coordinate with Housekeeping to track room status and guest concerns.
  • File guest paperwork or documentation accurately and efficiently.
  • Operate the telephone switchboard station and answer guest calls, questions, and concerns in a professional manner.
  • Run and check daily reports, contingency lists, and credit card authorization reports to identify any discrepancies or issues.
  • Supply guests with directions and information about hotel amenities and services.

Requirements:
  • High school diploma or equivalent required.
  • No related work experience necessary, but prior customer service experience is preferred.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Excellent communication and interpersonal skills.
  • Accuracy and attention to detail are essential for this role.

Preferred Qualifications:
  • Bachelor's degree in hospitality or a related field is highly desirable.
  • Previous experience in a front office or customer service role is an asset.

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