Housekeeping Operations Manager

16 hours ago


Kolkata, West Bengal, India beBeeHospitalityLeader Full time ₹ 15,00,000 - ₹ 25,00,000
Job Overview

We are seeking an exceptional Housekeeping Operations Manager to lead our housekeeping team in delivering an unparalleled guest experience.

  • The successful candidate will have a proven track record of driving operational excellence, ensuring impeccable cleanliness and hygiene standards, and promoting a culture of internal customer care.
Key Responsibilities
  • Drive Operational Excellence: Define and implement cleanliness, maintenance, and amenity standards across guest rooms and public areas.
  • Develop SOPs: Collaborate with the Corporate Housekeeper to develop and manage Standard Operating Procedures (SOPs).
  • Quality Control: Create structured checklists for daily, weekly, and monthly audits to ensure quality control.
  • Financial Management: Prepare and execute departmental budgets effectively.
Applied Learning
  • Training and Development: Facilitate continuous on-the-job training in hygiene, grooming, and housekeeping techniques.
  • Audits and Assessments: Conduct regular audits to assess team performance and identify areas for improvement.
  • Staff Development: Use the appraisal system to track staff development and training needs.
People Management
  • Leadership: Guide and motivate the team to deliver high service standards with ownership and pride.
  • Culture Promotion: Promote a culture of internal customer care, collaboration, and professionalism.
  • Staffing Activities: Lead staffing activities including recruitment, performance discussions, and recognition.
Business and Financial Acumen
  • Inventory Management: Manage inventory, asset control, and adherence to departmental budget limits.
  • Cost Discipline: Monitor consumption patterns to minimize wastage and ensure cost discipline.
  • Procurement: Review and approve procurement samples to meet quality and operational standards.
Leadership and Compliance
  • Leadership Style: Promote a positive, hands-on leadership style that inspires the team by serving as a role model of professionalism, accountability, and service excellence.
  • KPIs and Goals: Ensure department KPIs and goals are met in alignment with management directives.
  • Risk Management: Modify and improve housekeeping systems and procedures to drive service efficiency.
Qualifications and Experience
  • Education: Graduate from a hospitality or equivalent institute.
  • Work Experience: 10 years or more experience in Housekeeping, with leadership exposure in hospitality.
Keyword: HospitalityLeader

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