Digital Product Strategist

8 hours ago

Gandhinagar, Gujarat, India beBeeStrategist Full time ₹ 18,00,000 - ₹ 24,00,000

We are seeking a skilled Digital Product Strategist to support our customers with software implementation and technical assistance.

About the Role
  • Manage IT-facing components of GT-SUITE software and provide technical support to customers.
  • Oversee software installation across various platforms and address antivirus-related issues.
  • Collaborate with development, QA, and product teams to align IT-facing features with business goals and customer needs.
Key Responsibilities
  • Customer Support: Provide troubleshooting assistance and resolve issues related to software installation and runtime, licensing, and ensure minimal downtime.
  • Product Ownership: Define and own the long-term vision for IT-facing components of GT-SUITE, proposing key feature improvements.
  • Cross-Functional Collaboration: Work closely with teams to deliver timely feature updates and meet customer needs.
  • Project Management: Oversee concurrent development projects and participate in sprint planning, standups, and retrospectives.
Requirements
  • Bachelor's degree in Information Technology, Engineering, Computer Science, or similar fields.
  • Relevant experience in technical support, product management, or IT-related roles, preferably in the software industry.
  • Prior exposure to customer-facing support roles and experience with software installation, licensing management tools, and complex issue troubleshooting.
  • Familiarity with various operating systems, particularly Linux, and understanding of software installation and configuration processes across platforms.
  • Knowledge of Python or similar scripting languages and excellent written and verbal communication skills.
Additional Qualifications
  • Experience working with CAE software and cloud technologies.
  • Understanding of Agile development methods and associated software.

We offer a dynamic team, opportunities for professional growth, and an attractive salary package. Our primary work location is Pune, India, and we adopt a hybrid work policy.

The ideal candidate will be passionate about delivering high-quality products and providing exceptional customer service. If you have a strong background in IT and enjoy working collaboratively, we encourage you to apply.

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