Senior Technical Problem Solver

8 hours ago

Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 1,50,000 - ₹ 28,00,000
Job Title: Technical Solution Engineer

As a Technical Solution Engineer, you will be responsible for providing technical expertise and support to customers. This includes resolving customer concerns, troubleshooting hardware equipment and software applications, and documenting customer communication and recurring technical issues.

Key Responsibilities:
  • Respond to customer product inquiries via telephone or in written email.
  • Resolve customer concerns raised during installation, operation, maintenance, or product application or compatibility matters.
  • Interpersonal skills and product knowledge are critical to responding to daily customer-centric activities.
Requirements:
  • Troubleshoot problems with hardware equipment and software applications.
  • Recommend corrective action to resolve customer concerns.
  • Document customer communication and recurring technical issues to support product quality programs and product development.
Benefits:
  • Opportunity to work with a dynamic team of professionals.
  • Chance to develop your technical skills and expertise.
  • Competitive compensation and benefits package.
What We Offer:
  • A collaborative and innovative work environment.
  • The opportunity to make a real impact on our customers' lives.
  • A comprehensive training program to help you succeed in your role.

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