Technical Problem Solver

2 days ago

Chennai, Tamil Nadu, India beBeeTroubleshooting Full time ₹ 1,04,000 - ₹ 1,30,878

**Job Description**

About this role:

  • We are seeking a Tech Support Professional who can provide world-class technical support and work collaboratively with software development, and quality teams, to facilitate problem solving.

Key Responsibilities:

  • To take end-to-end ownership of application support for production systems issues resolution.
  • Provide the first-line of after-deployment technical support for applications and associated production systems diagnostics, and network health monitoring.
  • Execute various compliances testing and financial systems certifications.
  • Deploy applications on client system or production environment.
  • Coodinate and/or deploy hands-on fixes, patches and software updates at the application level, and as appropriate at the network level.
  • Apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
  • Escalate complex problems to the next level of expertise within organization, along with observations from investigative and diagnostic assessments made thus far with possibilities scenarios.
  • SUPPORTS root cause analysis and corrective, preventive action planning; and documenting the learning from support experiences and escalated issues, to enhance the internal knowledge base.
  • Monitor and track issue/incident tickets, through service desk and other channels, and research, diagnose, troubleshoot and identify solutions to resolve system / application issues, in a timely manner, while ensuring service level requisites (SLAs) are met or exceeded.

Requirements:

  • B.E. or B.Tech in Computer Science or any equivalent degree.
  • Good knowledge in SQL, Procedure and functions.
  • Good understanding of Databases, Deployment and Monitoring application servers.
  • Experience in doing RCA for any issue in infrastructure or application by debugging logs, source code, database objects or any scripts.
  • Exposure to system administration, scripting languages, automating for workflow and log files analytics etc.
  • Must be able to demonstrate a customer-first approach to support with strong Interpersonal skills and ability to effectively influence and develop strong relationships with key stakeholders.
  • Natural aptitude for troubleshooting & problem-solving.

Benefits:

  • Inclusive and People-First Culture.
  • Health & Wellness Programs.
  • Comprehensive Medical Insurance.
  • Recognition Programs.
  • Performance-based ESOPs.
  • Learning Opportunities.

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