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Technical Problem Solver

2 weeks ago

Chennai, Tamil Nadu, India beBeeTroubleshooter Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

This role involves diagnosing and resolving complex technical issues by analyzing logs, system behavior, and customer environments.

Required Skills and Qualifications
  • Bachelor's or Master's degree in a relevant field with 9+ years of experience in problem-solving to lead and resolve complex technical situations.
  • Experience in interacting with customers for complex cases, providing workarounds, and ensuring Service Level Agreements are met.
  • Experience in Root Cause Analysis (RCA) analysis and report creation.
  • Ability to comply with emergency process requirements and ensure quick recovery for critical outages.
Benefits
  • Diagnose and resolve complex technical issues through advanced analytical skills and innovative problem-solving.
  • Act as the primary point of contact for customers experiencing technical difficulties and maintain a high level of customer satisfaction.
  • Log, categorize, and prioritize customer issues in the ticketing system to ensure prompt resolution.
  • Provide working leadership and training to less experienced personnel and may lead technical projects with manageable risks.
  • Work effectively in a mixed environment and collaborate with Research and Development teams for defect fixes.
  • Deliver advanced system troubleshooting methods and use best practices to improve products or services.