Documentation Specialist
1 week ago
We are seeking an experienced Documentation Specialist to join our team at LotusFlare. This is a full-time position with a competitive salary of $80,000 - $110,000 per year, depending on experience.
Job Description:
We are looking for a skilled technical writer who can create high-quality documentation for our products and services. The ideal candidate will have excellent writing skills, attention to detail, and the ability to explain complex technical concepts in a clear and concise manner.
Responsibilities:
- Documentation Development: Create, update, and maintain technical documentation, including user guides, installation guides, API documentation, and system administration manuals.
- Collaboration: Work closely with product managers, engineers, and other stakeholders to gather information and understand the technical aspects of products.
- Content Management: Manage and maintain a repository of technical documentation, ensuring all content is up-to-date and easily accessible.
- Customer Support: Assist the customer support team by providing documentation that helps resolve customer issues.
- Quality Assurance: Review and edit documentation created by other team members for accuracy, clarity, and completeness.
- Training and Development: Conduct training sessions and workshops to educate internal teams and customers on the use of documentation and technical content.
Requirements:
- Bachelor's degree in Technical Writing, Communications, Computer Science, or a related field.
- Minimum 5 years of experience in technical writing, preferably in the software or telecommunications industry.
- Excellent written and verbal communication skills.
- Strong attention to detail and ability to explain complex technical concepts in a clear and concise manner.
- Proficiency in using documentation tools and software such as Adobe FrameMaker, MadCap Flare, or similar.
- Familiarity with version control systems (e.g., Git) and content management systems (CMS).
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