Customer Service Voice and Chat Agent

4 days ago


Ahmedabad, Gujarat, India Arise Solution (A Recruitment & Staffing firm) Full time

We are seeking highly skilled and motivated individuals to join our team as International Chat Representatives. As part of our Inbound Customer Service Voice, Chat & Email Blended Process, you will be responsible for handling customer queries on Web Chat and E-mails, providing product and service information, and maintaining accurate customer records.

About the Job

This role requires strong technical skills, including proficiency in CRM software management and experience with tools like Zendesk, Intercom, LiveChat, and Salesforce Service Cloud. As an International Chat Representative, you will:

  • Provide exceptional customer service through various channels, including Web Chat and E-mail
  • Develop and maintain strong relationships with customers to resolve their queries and concerns
  • Work closely with the Team Leader and Ops Team to identify and escalate priority issues
  • Participate in regular team meetings to discuss ongoing projects and share best practices
What We Offer

We provide a comprehensive training program to ensure you succeed in your role, along with opportunities for growth and development within the company. Our competitive salary package includes a starting salary of 23K + Incentives for freshers and up to 40K + Incentives for experienced candidates, depending on the interview outcome.


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