Travel agent

2 weeks ago


Ahmedabad, Gujarat, India Technomine Full time
Job Description
Travel Admin Executive - Travel Industry Location: Gujarat (CG Road, Ahmedabad) About
Technomine:
Founded in 2008, we are a client centric Business Process Outsourcing and Knowledge Process Outsourcing partner based in India providing high quality services to our clientsacross the globein the United States, United Kingdom, Europe and the Middle East. We primarily serve clients operating in the Video Surveillance, Travel Industry, Healthcare Industry, Medical Record Retrieval, Accounting Services, Recruitment firms and IT enabled Enterprise solutions. Our representatives can provide you with on-site support across the globe if required. With over ten years of experience and excellence in service, we have been a trusted business partner to our clients. ()
We are looking for someone with experience in managing a team of customer service agents (international customers) to join & be part of a new growingteam with excellent career growth opportunities in near future. Summary of the job description and our expectations from candidates who apply follows below:
Responsibilities:
Attending to customerqueries from foreigndestination for Hotel/flight booking and respond professionally to inbound phone calls and emails, including urgent situations. Attend to incoming calls and emails from travel booking customers and understand their problem
Be a first point of contact to handle and resolve Customer Reservations, handling after sales enquirers, bookings, documentation, complaints handling, etc.
the candidate will be responsible to handle outbound tourism by communicating with suppliers, Follow - up with Travel Agents and Suppliers for Outbound packages
Monitor various channelswhere customers may post their grievances like email, forums, chat support
Delight the customers with prompt suggestions of ideas and solutions to their problems and ensure that customers are satisfied with your resolution.
Send an email confirmation detailingthe resolution and asking for customer feedback
Document common customerqueries and integrateinto our Frequently Asked Questions module
Maintain a deep understanding of our product,service and industryknowledge to be able to speak with customers about the most relevantfeatures and functionality for their specific needs
Work Details- Technomine Travel Solutions
ADMIN EXECUTIVE – TRAVEL & TOURS
Tour loading
System updates
Ticketing (sending final documentation to suppliers and customers)
Sending rooming lists
E ticket checking
Other ad hoc duties as required by other departments from time to time
Basic Qualifications:
Should have good knowledgeof Travel Industry(International Destinations)
1+ years'experience in Traveldomain customer supportor related fields are prferred
Fresher can also apply
Fluency in English (Oral and Written Communication Skills)
Job Type: Full-Time
Benefits:
Food provided
Provident Fund
Schedule:
Morning shift
Night shift
Weekend availability
Supplemental pay types:
Performance bonus
Yearly bonus
Ability to commute/relocate:
Ahmedabad, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Shift Timings:
11:30 PM - 08:30 AM
05:30 AM - 02:30 PM
02:30 PM - 11:30 PM
We look forward to welcoming a dedicated and skilled professional to our team.

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