Chat Customer Service Representative
6 days ago
Be the spark that brightens days and ignite your career
As a
Chat Customer Service Representative
working on site in
Ahmedabad, Gujarat (Opp. L.J. Group of Institutes, Off S.G. Highway, Makarba),
you'll be a part of bringing humanity to business. #experience
Salary –
Fresher – 23000 In hand +6000 House allowance.
Exp – last salary 30% hike, max 40,000
Salary also depends on the process. For 2 Process fresher salary is 30000.
+ Performance based incentive based on the process
Education –
10+2
Should not be perusing any course.
Benefits
Meal – 30rs
Night shift allowance – 40rs per hour
Free cab – 9:00pm – 6:00am (for any other time, he has to manage his transport)
Relocation – Travel Exp + 5 days stay in a hotel
Shift
24*7
Has to work on Indian holidays
Rounds
Online test
HR
In some case ops
What You'll be Doing
Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one
You'll report to Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team.
During a Typical Day, You'll
Answer incoming communications from customers
Connect and resolve issues with customers using written communication only
What You Bring to the Role
1 year or more customer service experience – Freshers welcome to apply
Great written communication skills including grammar and spelling
High School Diploma
Computer savvy
Flexibility to work in a 24/7 environment
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the BPO community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team.
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