Process Improvement Team Lead

5 days ago


Indore, Madhya Pradesh, India Amazon Full time

In this Process Improvement Team Lead role at Amazon, you'll play a critical part in driving innovation and excellence across our contact centers. You'll lead a team of experienced professionals who share your passion for process improvement.

About the Role

Your main objective will be to identify opportunities for process improvement and implement changes that drive quality and productivity.

  • Developing and implementing training programs to improve the quality and productivity of the team.
  • Assisting in developing and implementing lean and kaizen initiatives.
  • Coordinating with cross-functional teams to drive process improvements.
Responsibilities

You'll be responsible for:

  • Leading and developing a team of 20-30 associates.
  • Identifying customer impacting issues and working out and implementing solutions.
  • Implementing process improvements to drive quality and productivity.
Requirements

To succeed in this role, you'll need:

  • Proven ability to analyze complex problems and implement solutions.
  • Strong communication and interpersonal skills.
  • Ability to prioritize tasks and manage multiple projects simultaneously.


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