
Floor Operations Manager
2 weeks ago
Seeking an accomplished Floor Operations Manager to oversee the day-to-day functioning of a gaming floor. As a key team member, you will be responsible for maintaining efficient operations, ensuring equipment is properly maintained and resolved promptly, and providing top-notch customer service.
Key Responsibilities:- Operations & Supervision
- Manage daily floor activities to guarantee all games and attractions are operational.
- Supervise staff members during shifts, focusing on excellent customer experience and prompt issue resolution.
- Monitor customer flow, manage waiting times effectively, and address service-related issues efficiently.
- Ensure equipment maintenance is reported and repaired as needed, with minimal downtime.
- Assist in inventory management for tokens, tickets, and consumables.
- Customer Experience
- Provide exceptional customer service, addressing escalated guest concerns promptly and professionally.
- Educate customers about games, safety guidelines, and promotions to enhance their overall experience.
- Maintain high standards of cleanliness and safety across the gaming area.
- Regularly monitor guest feedback and suggest improvements to management for continued growth.
- A minimum 1–3 years of experience in hospitality, entertainment, retail, or the gaming industry.
- Strong leadership and team management skills, with a proven track record of success.
- Excellent communication and problem-solving abilities, with a customer-centric approach.
- A proactive and positive attitude, with a commitment to delivering exceptional results.
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Shop Floor Process Optimizer
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Operations Manager
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Operations Manager
1 week ago
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