Business Process Improvement Specialist

2 days ago

Malappuram, Kerala, India beBeeCybersecurity Full time ₹ 15,00,000 - ₹ 20,00,000
Our Mission

Protecting the digital way of life requires dedication, innovation and collaboration. Our team is built on challenging traditional methods and disrupting the status quo in cybersecurity.

We believe every employee's unique perspective contributes to our collective success. We prioritize ongoing learning, flexibility, customer focus and good relationships, demonstrating skills in continuous learning.

The Role

As a Business Systems Specialist, you'll be part of our Sales Operations team, working closely with internal and external stakeholders to ensure systemic accuracy and usability of our sales tools. Your primary responsibilities will include troubleshooting and resolving support tickets related to Salesforce, Salesforce CPQ, Callidus CPQ, Clari, People.ai, ClosePlan and Callidus Commissions.

You'll work on managing a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution. You'll also assist in scheduled maintenance of the systems via data migrations and maintain SLA targets.

Key Qualifications
  • At least 5+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified
  • Salesforce Administrator experience is highly preferred
  • Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management
  • Experience with sales processes and experience in a sales environment is a plus

In addition, we're looking for someone with hands-on experience providing system and tools support to users, strong time management skills, excellent written and verbal communication skills.

What We Offer

Join a dynamic and growing team environment with opportunities to work on exciting projects centered around our mission statement. We celebrate different perspectives and backgrounds and are committed to providing reasonable accommodations for all qualified individuals with a disability.

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