Operational Excellence Specialist

2 weeks ago

Chennai, Tamil Nadu, India beBeeOpportunity Full time ₹ 1,50,000 - ₹ 28,00,000
Job Title

This is a job opportunity for a customer service and operations professional who can deliver high-quality results in a fast-paced environment.

  • Maintains a consistent high level of knowledge regarding products, services, and tools.
  • Understands and consistently demonstrates knowledge of specific business processes when performing all back-office operations work.
  • Drives to continuously improve customer relationships, provide superior customer service, and determines the ability to come up with a plan of action for resolution.
  • Able to prioritize workflow ensuring departmental procedures are maintained.
  • Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work product is delivered to customers and consumers.
  • Experienced in handling multiple tasks/projects, meeting deadlines on deliverables, providing an amazing customer experience, collaborating with multiple teams, and maintaining process documents up to date.
  • Must bring proven ability to maintain confidentiality and secure sensitive information of Customer.

We would love to see:

  • Years of experience in a customer service and/or operations environment.
  • Advanced experience in Microsoft Excel, Microsoft Outlook, and Microsoft Word.
  • Experience in analyzing data, data research, and handling unique or difficult customer situations.
  • Ability to determine when to escalate issues.
  • Ability to maintain focus, flexibility, and strong attention to details.

Impact You'll Make:

  • Help provide a positive customer experience by supporting customers as they onboard and test products & solutions.
  • Have a clear understanding of credit reporting laws and internal policies and procedures.
  • Be part of teams and groups that provide process improvements to the business.
  • Require minimal supervision – able to work with established procedures.

Requirements:

  • Customer service and operations experience.
  • Microsoft Office skills.
  • Data analysis and research skills.
  • Communication and interpersonal skills.

  • Operational Excellence Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeProcess Full time ₹ 1,67,92,000 - ₹ 2,54,79,000

    Job TitleOperational Excellence SpecialistRole OverviewWe are seeking an Operational Excellence Specialist to join our team. In this role, you will be responsible for designing and maintaining end-to-end process models using tools like Signavio.Key ResponsibilitiesDevelop and implement process improvements to streamline workflows and eliminate...

  • Operational Excellence Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India beBeebackend Full time ₹ 50,00,000 - ₹ 1,00,00,000

    Job Opportunity:">The role of Backend Admin Support Specialist revolves around facilitating seamless day-to-day operations, ensuring optimal performance tracking, data analysis and presentation development.">Mastery in MS Excel is an absolute must for success in this position.Key responsibilities include adaptation to manage ATS tools,...

  • Operational Excellence Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeOperational Full time ₹ 1,04,000 - ₹ 1,30,878

    Operational Excellence SpecialistOversee daily operations to ensure the efficient functioning of the organization.Develop and implement operational policies and procedures to streamline organizational processes.Monitor and analyze operational performance, identifying areas for improvement and implementing changes as needed.Collaborate with other departments...

  • Operational Excellence Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeOperations Full time ₹ 15,00,000 - ₹ 25,00,000

    Executive OperationsA highly motivated professional is required to join our team as an Executive Operations specialist. This role will involve developing and implementing operational strategies aligned with the organization's overall goals and objectives.Strategic Planning: Develop and implement operational strategies that align with the organization's...

  • Optimize Business Outcomes as an Operational Excellence Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeProductivity Full time ₹ 15,00,000 - ₹ 28,00,000

    Operational Excellence SpecialistWe are seeking an exceptional Operational Excellence Specialist to join our team. In this role, you will be responsible for driving process improvements across assigned areas, leading Continuous Improvement projects, and enhancing productivity.Key Responsibilities:Process Discovery: Develop and deploy process discovery...

  • Operational Excellence Professional

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeQuality Full time ₹ 7,50,000 - ₹ 10,00,000

    Quality Assurance SpecialistMars Sigma Solutions Pvt Ltd is a multidimensional company dedicated to providing top-notch consulting, training and Third Party Inspection (TPI) services.Our skilled staff collaborates to help clients achieve their goals and realize their full potential by delivering innovative and effective strategies.We offer a range of...

  • IT Operations Excellence Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeOperational Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

    Job Title: Senior IT Operations Manager (ITOM) TrainerWe are seeking an experienced IT Operations Management (ITOM) professional with 10+ years of expertise in managing enterprise IT infrastructure, service availability, and operational excellence.The role involves overseeing IT operations, monitoring systems performance, ensuring compliance with governance...

  • Operational Excellence Specialist

    1 week ago

    Chennai, Tamil Nadu, India beBeeProcess Full time ₹ 15,00,000 - ₹ 20,10,000

    Process Excellence ManagerSutherland is seeking an organized and reliable individual to join us as a Process Excellence Manager.We are a group of driven and supportive professionals. If you are looking to build a fulfilling career and have the skills and experience to help us succeed, we want to work with you.Responsibilities:Continuous Improvement &...

  • Operational Excellence Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India beBeePerformance Full time ₹ 15,00,000 - ₹ 25,00,000

    Key Performance Excellence RoleThis role is focused on driving service excellence through analytics and delivering ad-hoc and periodic operational reports that inform strategic planning.The successful candidate will have experience in business-level reporting, complex data mining, and analysis as well as data visualization.They will be responsible for...

  • Accounting Automation

    3 days ago

    Chennai, Tamil Nadu, India AI Specialist Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    About Us:We are a dynamic and growing outsourced accounting office located in Chennai, India, specializing in back-office accounting, tax, and audit preparation services for US and Canadian accountants. We are committed to leveraging technology to streamline operations, increase accuracy, and deliver more value to our international clients.Job Overview:We...