Optimize Business Outcomes as an Operational Excellence Specialist

3 days ago


Chennai, Tamil Nadu, India beBeeProductivity Full time ₹ 15,00,000 - ₹ 28,00,000
Operational Excellence Specialist

We are seeking an exceptional Operational Excellence Specialist to join our team. In this role, you will be responsible for driving process improvements across assigned areas, leading Continuous Improvement projects, and enhancing productivity.

Key Responsibilities:
  • Process Discovery: Develop and deploy process discovery strategies to identify opportunities for improvement across assigned pools, towers, and teams.
  • Continuous Improvement: Lead and execute Continuous Improvement/Process Excellence projects, assessing process complexity and implementing standard frameworks to enhance productivity and capacity utilization.
  • Maturity Assessments: Conduct quarterly operational excellence maturity assessments across teams, designing and driving 30/60/90-day action plans to strengthen maturity levels.
  • Stakeholder Engagement: Build strong relationships with stakeholders at all levels, advancing the operational excellence agenda through robust governance.
  • Technology Partnerships: Partner with operational excellence colleagues and the automation center of excellence to lead improvement initiatives and support the deployment of cutting-edge technology solutions.
Candidate Profile:

To succeed in this role, you should possess:

  • A Lean Six Sigma Black Belt training or Green Belt certification from a reputable institution.
  • A minimum of 9 years of overall experience, including 4-5 years in Operational/Continuous/Delivery Excellence roles with proven exposure to Process Discovery/Task Mining (preferably in BPO, Shared Services, or GBS environments).
  • Strong ability to work with cross-functional teams and deliver projects within agreed timelines.
  • Hands-on experience in process discovery & mining practices is mandatory.
  • Proficiency in MS Excel and other office tools.


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