Business Systems Optimization Specialist

2 days ago

Chennai, Tamil Nadu, India beBeeApplications Full time ₹ 7,20,000 - ₹ 10,80,000

About us, a global leader in enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments.

We transform best practices into smarter workflows, better processes, and operational efficiencies. Our focus includes enterprise legal management, matter management, spend management, contract lifecycle management, and legal holds.

We are seeking a dedicated and motivated individual for the role of Business Applications Administrator, with a specialized focus on Salesforce Service Cloud systems.

The ideal candidate will own and optimize Salesforce Service Cloud as key business platform for Customer Success. Drive technical execution—from system configuration to data integrity—while aligning platforms to business goals and user needs.

Key Responsibilities:

  • Own platform administration to ensure secure access, accurate data, and optimized workflows.
  • Translate business needs into platform roadmaps that drive adoption, process efficiency, and measurable outcomes.
  • Automate and integrate systems to reduce manual work, improve accuracy, and streamline stakeholder workflows.
  • Enable and train teams so they confidently use tools to improve customer outcomes.
  • Monitor and maintain system health to ensure reliability, performance, and compliance.

Required Qualifications:

  • 5–8 years in SaaS systems administration or customer success operations.
  • Expertise in Salesforce Service Cloud (or ability to quickly master it).
  • Proven record of engaging stakeholders, gathering requirements, and delivering scalable solutions.
  • Experience building and executing roadmaps.
  • Strong automation, workflow, and data management skills.
  • Excellent problem-solving abilities and independent work style.
  • Strong English communication skills.

Preferred Qualifications:

  • Salesforce Admin or Service Cloud Consultant certification.
  • Experience integrating platforms with analytics/reporting tools.
  • Background in Customer Success or Support operations.

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