B2B Campaign Journey Specialist

2 weeks ago


Mumbai, Maharashtra, India Vodafone Idea Full time

**Building Seamless Omni-Channel Experiences**

Vodafone Idea is on a mission to deliver delightful customer experiences and contribute towards creating a truly digital India. As a key member of the Enterprise CVML team, you will play a crucial role in designing and developing B2B CVM campaign journeys that cater to the needs of various Enterprise personas.

Your primary responsibility will be to create model customer journeys across Enterprise personas and B2B buying personas for omni-channel experiences. You will also work with cross-functional teams to build capabilities to execute envisioned customer journeys and ensure seamless experiences across multiple channels, including enterprise-grade digital channels, social channels, offline channels, call centers, service teams, account managers, and more.

We are seeking an individual with exceptional Customer Understanding skills, experience in Design Thinking, and a proven track record of delivering projects that require Data Acumen. An MBA or equivalent qualification is highly desirable.



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