Quality Improvement Specialist

21 hours ago

Jaipur, Rajasthan, India beBeeQuality Full time ₹ 40,00,000 - ₹ 80,00,000
Job Description

The Quality Assurance Analyst role involves performing audits or interactions with customers to ensure high-quality customer experiences.

  • Responsibilities include assessing the quality of customer interactions and associate performance, monitoring customer interactions for technical accuracy and customer service performance, and adhering to company policies and procedures.

Key aspects of this role include monitoring customer interactions, identifying areas for improvement, and implementing solutions to enhance overall quality.

Required Skills and Qualifications

To succeed in this position, you must possess:

  • At least 1+ year of experience in quality assurance or a related field.
  • Preferred experience in third-party or first-party collections.
  • Excellent time management, attention to detail, and decision-making skills.
  • A strong ability to follow up on issues and implement plans addressing problems.
  • Flexibility and adaptability in a fast-paced environment.
Benefits

This position offers:

  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.
  • Ongoing training and professional development opportunities.
What We Offer

We are committed to providing a positive and inclusive work environment that fosters growth and success. If you are a motivated and results-driven individual with a passion for quality assurance, we encourage you to apply for this exciting opportunity.

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