Enterprise System Administrator

2 weeks ago

Ahmedabad, Gujarat, India beBeeSystemAdministrator Full time ₹ 10,00,000 - ₹ 12,10,000

System Administrator Opportunity

Job Description

We are seeking an experienced system administrator to support our multi-tenant ServiceNow environment.

The successful candidate will be responsible for resolution and troubleshooting of platform-related incidents and problems, reporting, contact management, user management, and maintaining our CMDB while supporting both MSP and NOC operations through Customer Service Management.

Key Responsibilities:
  • Incident Management & Resolution
  • Monitor, triage, and resolve ServiceNow platform incidents across multiple domains
  • Perform root cause analysis and implement corrective actions to prevent recurring issues
  • Collaborate with cross-functional teams to ensure timely incident resolution
  • Maintain incident documentation and knowledge base articles
  • System Administration & Maintenance
  • Administer ServiceNow instances with domain separation configurations
  • Assist with system upgrade cycles and release management
  • Develop and execute fix scripts to update system-wide records
  • Perform regular system health checks and preventive maintenance
  • Manage user access, roles, and permissions across separated domains
  • Reporting & Analytics
  • Create and maintain operational dashboards and reports for stakeholders
  • Generate KPI reports for MSP and NOC operations
  • Develop custom reports to support business requirements
  • Monitor system performance metrics and usage analytics
  • Contact & Configuration Management
  • Maintain accurate contact databases and user records
  • Update and validate CMDB data integrity across domains
  • Manage asset lifecycle processes and documentation
  • Ensure data consistency and quality across all modules
  • MSP & NOC Support
  • Provide technical support for Managed Service Provider operations
  • Support Network Operations Center activities and workflows
  • Configure and customize applications to meet operational requirements
  • Assist with service catalog management and workflow automationRequired Skills & Qualifications
    • Proven experience with ServiceNow domain separation implementation and management
    • Strong understanding of ServiceNow platform architecture and modules
    • Experience with fix scripts, business rules, and workflow development
    • Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting
    • Knowledge of ITIL processes and best practices
    • Experience supporting MSP and NOC environments
    • Strong analytical and problem-solving skills
    • Proficiency in navigating both Now UI and Workspace views
    • Excellent communication and documentation abilities
    • Preferred Certifications
    • ServiceNow Certified System Administrator (CSA)
    • ServiceNow Certified Implementation Specialist - Service Provider (CIS-SP)
    • ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM)Benefits
      • Competitive salary package
      • Opportunities for professional growth and development
      • Collaborative and dynamic work environment
      • Recognition and rewards for outstanding performance
      • Professional training and certification programs
      • Flexible working hours and remote work options
      • Employee assistance programs and wellness initiatives
      • Access to cutting-edge technology and tools
      • Continuous learning and skill-building opportunities
      • Others
      • Bachelor's degree in Information Technology, Computer Science, or related field preferred
      • Ability to work effectively in a fast-paced, 24/7 operational environment
      • Experience with change management processes
      • Strong attention to detail and organizational skills
      • Demonstrated ability to work independently and manage multiple priorities

Domain separation experience is mandatory for this position. Candidates without this specific experience will not be considered.

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