Senior Network Infrastructure Specialist

22 hours ago

Surat, Gujarat, India beBeeNetwork Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description

About Us:

We are a leading System Integrator specializing in IT infrastructure, software, cyber security, cloud solutions, and generative AI domains.

Position: Network Engineer at NOC

Responsibilities:

  • Monitor and report alerts from network devices
  • Work on raised and assigned tickets/alerts from the ITSM tool:
    • Identify the fault
    • Assign severity
    • Follow troubleshooting procedures
    • Ensure timely closure of alerts/tickets
  • Handle fault management with service providers for network-related issues:
    • Initiate trouble tickets
    • Follow up until resolution
    • Escalate if required
  • Coordinate with L2 engineers for issue resolution and change management
  • Perform network-related changes on network devices as per role and accessibility defined in SOP
  • Prepare and maintain network-related reports such as:
    • Branch down call report
    • Bandwidth utilization report
  • Monitor and manage the Bank's network infrastructure (devices, links, etc.)
  • Provide escalation support for L1 (Zonal Engineers); escalate issues to L2/L3 engineers if not resolved
  • Receive calls from branches, raise tickets (if not already available in the system), and share the ticket number
  • Add new network devices into the network and ensure they are recorded in the asset management system
  • Follow up with engineers at Zonal Offices/Field teams to restore network uptime (links and devices)
  • Follow up for RMA replacements

Required Skills and Qualifications:

Key Qualifications:

  • Valid CCNA / JNCIA / CCNP Routing and Switching / Security certification
  • OEM valid intermediate-level SD-WAN certification

Benefits:

This is an exciting opportunity to work with our team and contribute to the success of our organization.

Our company offers a competitive compensation package and a dynamic work environment.

Join us in achieving excellence and making a difference in the industry.

Others:

The selected candidate will be responsible for monitoring and managing the network infrastructure, performing routine maintenance tasks, and escalating complex issues to senior engineers.

They will also be responsible for collaborating with other teams to ensure seamless integration and resolving technical issues promptly.

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