
Operational Process Manager
7 days ago
The ideal candidate will manage the processing environment to safeguard production systems critical to business success.
Responsibilities include delivering a reliable operations environment that meets all service level agreements, ensuring 24/7 availability, and adhering to response time parameters. The individual will also develop tactical and strategic plans for processing operations.
They will select, train, develop, and lead an efficient and effective processing team, identifying cost-saving initiatives within the processing area. Additionally, they will ensure backup and recovery processes meet or exceed business requirements.
The successful candidate will develop and implement team standards and procedures supporting departmental standards and procedures. They will also develop project plans, budgets, and schedules for documentation of work and results.
Key Skills and Qualifications
- Knowledge of all processing phases
- Knowledge of processing administration and activities
- Proficiency in client communication and escalation management
- Knowledge of project management methods and techniques
- Proficiency to effectively supervise staff members
- Excellent verbal and written communication skills
What You Bring
Excellent problem-solving, team, and time management skills, managing multiple deadlines for self and others. Proficiency in evaluating subordinate performance capabilities and counseling subordinates in development or corrective discipline.
Benefits
Opportunity to operate independently with a Bachelors degree or equivalent combination of education, training, or work experience.
Added Bonus
- 1-year customer service experience
- 1-year experience working in a high-volume call center
- Excellent customer service skills
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