Senior Telecom Specialist

15 hours ago

Nagpur, Maharashtra, India beBeeTelecom Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Title: Telecom Operations Lead

We are seeking an experienced telecom operations professional to lead our cloud-based contact center solutions, leveraging technology to drive business success.

This role is responsible for designing, engineering, and operating global contact centers built on heterogeneous platforms consisting of cloud contact centers like NICE inContact, Genesis, Amazon Connect, and Audio Codes.

  • Collaborate with senior management to develop and execute strategies that align with organizational goals.
  • Establish implementation strategy and metrics-driven processes to ensure quality of delivery and uptime of IT infrastructure.

The ideal candidate will have:

  • Strong operational experience, understanding of systems maintenance, licensing, configurations, and disaster recovery, SLA's management, vendor management, etc.
  • Fair understanding of Network basics, additional certifications in voice/network stream would be beneficial.

This individual will play a pivotal role in designing, implementing, documenting, project managing, and handing over projects to the technology team for business-as-usual support.

Key responsibilities include:

  • Negotiating with vendors, outsourcers, and contractors to secure and manage infrastructure-related products and services.
  • Developing disaster recovery plans and conducting testing to detect faults.
  • Engaging with clients to understand their business objectives and translating them into technical requirements.

The successful candidate will work closely with business units, IT departments, and external vendors to align telephony solutions with business objectives, providing subject matter expertise and guidance on best practices.

To succeed in this role, you will need:

  • A bachelor's degree in Engineering.
  • 10+ years' overall experience.
  • Good to have contact center domain experience.

We offer a dynamic work environment and opportunities for career growth and development. If you are a motivated and results-driven individual who is passionate about telecom operations, please submit your application.

Benefits

We are committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship, or marital status.

Requirements

  • Operational Experience
    • Understanding of systems maintenance, licensing, configurations, and disaster recovery, SLA's management, vendor management, etc.
  • Certifications and Qualifications
    • Fair understanding of Network basics, additional certifications in voice/network stream would be beneficial.
  • Education
    • A bachelor's degree in Engineering.

Contact Information

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