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Financial Services Specialist
1 month ago
We are a global professional services and solutions firm delivering outcomes that shape the future.
Estimated Salary: $57,500 - $72,000 per yearJob Responsibilities:- Provide exceptional customer service by handling inbound phone calls related to disputed transactions.
- Capture relevant information from customers efficiently and accurately, adhering to US regulatory requirements.
- Servicing customers with domain experience in BFSI, channel experience in Voice (International Voice Process), and work experience in International Voice process.
- Validating customer identity to safeguard sensitive information.
- Initiating effective communication with customers.
- Capturing customer interactions and submitting dispute claims forms within prescribed timelines.
- Executing dispute claim investigations in accordance with Federal Regulations E and Z, NACHA Operating Rules, and other applicable regulations.
- Guiding customers through online tools and applications for document uploading.
- Maintaining high-quality service delivery in a 24/7 environment.
- Taking allotted training and executing on action plans discussed during coaching sessions.
- Focusing on improvements according to behavioral and SMART action plans.
- Bachelor's Degree preferred.
- Comfortable working in a 24/7 work environment with rotational shifts.
- Relevant experience in performing Dispute Intake or similar banking/Fintech process in the ACH, debit and/or credit card industry.
- Strong communication skills with an ability to compose accurate written responses.
