Technical Support Specialist

2 days ago

Belgaum, Karnataka, India beBeeCustomerSupport Full time ₹ 30,00,000 - ₹ 60,00,000
Customer Support Expert

We are seeking a highly skilled Customer Support Expert to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service and technical support to our users.

Key Responsibilities:

  • Provide timely and effective resolution to customer inquiries via email, chat, and phone
  • Troubleshoot technical issues with our web and mobile applications
  • Collaborate with internal teams to resolve complex issues and improve overall customer experience
  • Create and maintain user-friendly help documentation and FAQs
  • Analyze customer feedback and contribute to process improvements and product enhancements

Required Skills and Qualifications:

  • 5-6 years of professional experience in customer support or technical support
  • Experience supporting SaaS platforms, preferably in EdTech or education-related sectors
  • Strong troubleshooting skills and ability to explain complex issues simply
  • Familiarity with tools like Zendesk, Intercom, Jira, Confluence, or similar
  • Excellent written and verbal communication skills
  • Empathy, patience, and a customer-first mindset

About the Role:

This is an excellent opportunity to join a dynamic team and make a real impact on our customers' experience. If you are passionate about delivering exceptional customer support and have a strong background in technical support, we encourage you to apply.

What We Offer:

A competitive compensation package, opportunities for growth and development, and a collaborative work environment.

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