Customer Support Associate

1 day ago

Chennai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000

Job Opportunity: Customer Support Executive

We are seeking a highly skilled and experienced Customer Support Executive to join our team.

The ideal candidate will be responsible for providing exceptional customer support, ensuring customer satisfaction, offering online support, and delivering technical support to clients on the digital platform.

Main Responsibilities:

  • Providing timely and effective responses to customer inquiries via phone, email, and chat
  • Resolving customer complaints in a professional and courteous manner
  • Offering product or service recommendations to customers based on their needs and preferences
  • Collaborating with cross-functional teams to resolve complex customer issues
  • Staying up-to-date with product knowledge and industry trends to provide informed support

Requirements:

  • Education: Bachelor's degree in Business Administration, Marketing, or a related field
  • Skills: Excellent communication and interpersonal skills, Strong problem-solving abilities, Ability to effectively multitask and prioritize tasks, Knowledge of CRM software and customer support tools
  • Experience: Minimum 2 years of experience in a customer-facing role, preferably in a call center or retail environment

Benefits:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Opportunity to work with a dynamic and growing company

What We Offer:

We offer a fast-paced and supportive work environment, with opportunities for growth and advancement. Our team is passionate about delivering exceptional customer experiences, and we're looking for someone who shares our vision.

Why You'll Love This Role:

This role offers the perfect blend of challenge and reward. You'll have the opportunity to make a real impact on our customers' lives, while also developing your skills and expertise in customer support.

Keyword: CustomerSupport

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