Customer Support Associate

3 weeks ago

Chennai, Tamil Nadu, India Sutherland Full time

Artificial Intelligence Automation Cloud engineering Advanced analytics For business leaders these are key factors of success For us they re our core expertise We work with iconic brands worldwide We bring them a unique value proposition through market-leading technology and business process excellence We ve created over 200 unique inventions under several patents across AI and other critical technologies Leveraging our advanced products and platforms we drive digital transformation optimize critical business operations reinvent experiences and pioneer new solutions all provided through a seamless as a service model For each company we provide new keys for their businesses the people they work with and the customers they serve We tailor proven and rapid formulas to fit their unique DNA We bring together human expertise and artificial intelligence to develop digital chemistry This unlocks new possibilities transformative outcomes and enduring relationships Sutherland Unlocking digital performance Delivering measurable results Be the primary point of contact for our Business-to-Business customers through email Chat or Voice Provide timely accurate and professional support while maintaining service-level agreements SLAs Take full ownership of each interaction with proactive problem-solving and excellent customer service Handle sensitive issues with a positive and empathetic approach always portraying the brand in a positive light Maintain customer records and call documentation in our systems with precision Meet performance metrics such as quality productivity attendance and first-contact resolution Suggest process improvements and flag recurring customer issues through proper channels Qualifications Good verbal and written communication skills in English Ability to empathize with customers manage time effectively and work independently Basic user-level knowledge of Windows operating systems High school diploma or equivalent and above 0-2 years of experience freshers welcome Location Work from Office Sutherland A1 block Shriram Gateway Parks Perungalathur Chennai-63 Shift Rotational shifts-includes both day and night 5 days of work 2 day-rotational off Additional Information A fast-paced global work environment where your voice matters Skills for life problem-solving professionalism adaptability and communication A team that feels like family and celebrates every win big or small A platform to grow quickly within a global MNC with learning and development opportunities

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