Customer Service Representative

1 day ago

Pune, Maharashtra, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 8,50,000

As a Customer Service Representative, you will have the opportunity to work in a fast-paced environment where your exceptional communication skills and problem-solving abilities will drive customer engagement and retention.

About this Role:
  • We are seeking a talented individual who is passionate about delivering outstanding customer experiences and building strong relationships with our clients.

This role involves responding to customer inquiries, resolving complaints, and collaborating with internal teams to provide seamless support. If you are a motivated and empathetic individual who thrives in a dynamic environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Provide excellent customer service through multiple channels, including phone, email, and in-person interactions.
  • Analyze customer feedback and use it to improve our services and products.
  • Maintain accurate records of customer interactions and transactions using CRM software.
  • Work collaboratively with sales and product teams to stay updated on new arrivals and promotions.

Requirements:

  • Strong communication skills and ability to effectively engage with customers.
  • Experience in retail or fashion industry is a plus, but a passion for helping customers is essential.
  • Ability to multitask and manage time efficiently in a fast-paced environment.
  • Proficiency in using CRM software and basic computer applications.
  • Problem-solving skills with a customer-first attitude to ensure satisfaction and loyalty.

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