Senior Oracle EPM Financial Service Specialist

4 days ago

Jaipur Bengaluru Bangalore Chennai, India beBeeEpm Full time US$ 90,000 - US$ 1,20,000
Senior Associate - Oracle EPM Financial Services

We are seeking a highly skilled and experienced Senior Associate to join our Oracle EPM Financial Services team. As a key member of the team, you will be responsible for delivering high-quality services to our clients, ensuring timely resolution of client issues, and maintaining strong relationships with clients.

Key Responsibilities:

  • Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues.
  • Provide support to the Oracle EPM managed services team, including troubleshooting and problem resolution.
  • Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
  • Monitor service performance metrics and assist in implementing strategies for continuous improvement.
  • Collaborate with cross-functional teams to ensure seamless service delivery and integration with other systems.
  • Stay up-to-date with the latest Oracle EPM updates and industry trends to provide informed support to clients.
  • Assist in managing service level agreements (SLAs) and ensuring compliance with contractual obligations.
  • Prepare and present regular reports on service performance and client satisfaction to senior team members.

Qualifications and Skills:

  • Proven expertise and hands-on experience on incidents and service requests, including configuration changes and enhancements, related to at least 1 of the following areas:
  • Enterprise Planning Budgeting (EPBCS)
  • Profitability and Cost Management (PCMCS)
  • Oracle Financial Consolidation and Close (FCCS)
  • Account Reconciliation (ARC)
  • Bachelor s degree in Information Technology, Business Administration, or a related field.
  • Minimum of 4 years of experience in Oracle EPM Financial Close services or similar roles.
  • Good knowledge of Oracle EPM modules and functionalities, with at least one certification (level 2 support).
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a team environment.
  • Strong organizational and time management skills.
  • Customer-focused mindset with a commitment to delivering high-quality service.
  • Knowledge of ITIL or other service management frameworks.

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