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Oracle EPM EPBCS Senior Associate

4 weeks ago

Bengaluru Jaipur Chennai, India Huron Full time
Job Description

At Huron, we re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work together. Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.

Key Responsibilities:

- Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues.
- Provide support to the Oracle EPM managed services team, including troubleshooting and problem resolution.
- Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
- Monitor service performance metrics and assist in implementing strategies for continuous improvement.
- Collaborate with cross-functional teams to ensure seamless service delivery and integration with other systems.
- Stay up-to-date with the latest Oracle EPM updates and industry trends to provide informed support to clients.
- Assist in managing service level agreements (SLAs) and ensuring compliance with contractual obligations.
- Prepare and present regular reports on service performance and client satisfaction to senior team members.

Qualifications and Skills:

- Proven expertise and hands-on experience on incidents and service requests, including configuration changes and enhancements, related to at least 1 of the following areas:
- Enterprise Planning Budgeting (EPBCS) (Required)
- Profitability and Cost Management (PCMCS) (Preferred)
- Oracle Financial Consolidation and Close (FCCS) (Preferred)
- Account Reconciliation (ARC)
- Bachelor s degree in Information Technology, Business Administration, or a related field.
- Minimum of 4 years of experience in Oracle EPM Financial Close services or similar roles.
- Good knowledge of Oracle EPM modules and functionalities, with at least one certification (level 2 support).
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Strong organizational and time management skills.
- Customer-focused mindset with a commitment to delivering high-quality service.
- Knowledge of ITIL or other service management frameworks.