
Production Support Specialist
5 days ago
Job Summary
We are seeking a highly skilled Production Support Analyst to join our team. This is an exciting opportunity for an experienced professional to take on a challenging role and contribute to the success of our organization.
About the Role
The successful candidate will be responsible for delivering high-quality support to our business users at the L2 level. With a strong foundation in SQL, Unix, and VB/Powerquery/Python, they will be well-equipped to tackle complex issues.
Key Responsibilities
- Supporting Business Users
- Providing expert-level support to business users with expertise in production support.
- Monitoring and Job Scheduling
- Hands-on experience with monitoring/job scheduling tool like Control-M.
- Incident Management
- Familiarity with basic support process like incident management.
- ServiceNow or Similar Tool
- Working knowledge of ServiceNow or similar tool.
- Regulatory Reporting Experience
- Regulatory reporting experience is a plus.
Requirements
- Technical Skills
- Strong foundation in SQL, Unix, and VB/Powerquery/Python.
- Soft Skills
- Strong written and oral communication skills.
- Self-motivation and high accountability standards.
Benefits
You will have the opportunity to work closely with cross-functional teams to resolve issues efficiently and effectively.
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